◂ Back

TALK TO US


“Feedback is a free education to excellence. Seek it with sincerity and receive it with grace” – Anne Marie Houghtailing

◂ Back

CONTACT US


BESRAYA (M) SDN BHD

Plaza Tol Loke Yew
Lebuhraya Sungai Besi
56100 Kuala Lumpur

Tel : 03-9282 8382
Fax : 03-9282 8389
info.besraya@ijm.com

NPE PANTAI EXPRESSWAY SDN BHD

Plaza Tol Pantai Dalam,
Km 10.6, Lebuhraya Baru Pantai,
58200 Wilayah Persekutuan, Kuala Lumpur.

Tel: 03-7783 8800
Fax: 03-77831111
info.npe@ijm.com

LEBUHRAYA KAJANG-SEREMBAN SDN BHD

KM 3.3 Plaza Tol Kajang Selatan
Lebuhraya Kajang Seremban
43500 Semenyih, Selangor

Tel : 03-8723 8021
Fax : 03-87230021
info.lekas@ijm.com

LATEST EVENTS

Expand

LATEST EVENTS
SURVEY

CUSTOMER SATISFACTION SURVEY

The purpose of this survey is to evaluate the experience of our road users. Your feedback is will help us shape the future improvements made to our service and facilities.

A. Types of facilities provided

Kindly indicate your level of satisfaction based on the scale below.

Extremely Satisfied

5

Satisfied

4

Neutral

3

Disatisfied

2

Extrememly Disatisfied

1

1. Quality of Highway

5 4 3 2 1

Cleanliness.

Clarity of road paint.

Distribution of information.

Traffic condition.

Road signage.

2. Quality of Toll Plaza

5 4 3 2 1

Attitude.

Toll Collector image.

ETC (SmartTAG & Touch 'n Go) condition.

Availability of Toll lanes.

Cleanliness of Toll Plaza.

3. Quality of R&R / Pit Stop

5 4 3 2 1

Toilet cleanliness. (Water, tissue, etc...)

Parking lots. (Availability of parking lots)

Surau. (Equipment and ‘arah kiblat’)

Petrol Stations.

4. Quality of Patrollers

5 4 3 2 1

Attitude.

Dressing.

Response time from report.

Efficiency.

Vehicle and equipments.

5. General Impression

5 4 3 2 1

Quality & image of the highway (safety & comfortability) based of the provided services.

Next

B. Personal Information.

Kindly indicate where applicable.

1. Sector

2. Education Level

3. Gender

4. Age Group

5. Frequency of using the highway. (1 Week)

Additional Comments

Kindly provide us your email so we could respond to you.

All fields are neccessary except for "Additional Comments"